Run System Tests Before Your First Class

To ensure you can join your Engageli class with no problems, make sure to run connectivity and media tests prior to joining.

1. In the lobby of your class (before you join), click on the settings gear in the top right of your portrait.
2. The Device Settings tab will expand from the right side of the window.
3. Click on Test Your System.
4. Click Start to begin your system test.
5. Run through all of the tests and select Yes or No in response to the prompts.
6. Once you've finished all of the tests, you can Save Log or Send Results. Sending your results will open a ticket with our support team.
7. If you do require assistance, we also recommend that you Contact Support.

Please click one of the articles below if you need more help.

• Audio Issues

• Microphone Issues

• Camera Issues

• Screen Sharing Issues on Mac

• Use Low Bandwidth Mode for Older Computers

• How to optimize for low bandwidth or CPU - Learners

• How to optimize for low bandwidth or CPU - Browser

• How to optimize for low bandwidth or CPU - Application

Click here for more information about Engageli’s technical requirements.

 Need more help? Contact Support.