Mic and Camera Permissions Guide (Windows OS) – Engageli Help Center

If you're having issues enabling your Microphone or Webcam for use in the classroom, the cause is likely one or both of the following:

You have not granted Engageli.com access to your mic/webcam. This is configured within your web browser.
You have not granted your web browser access to your mic/webcam. This is configured within your Windows system settings.

This article will walk you through configuring both your web browser and Windows system settings.

Browser Settings

The below sections will walk you through configuring your browser to grant Engageli.com access to your mic/webcam.

Granting Engageli.com Mic/Webcam Permissions in Google Chrome:

When you are at your classroom lobby or inside the classroom, look for the URL bar at the top of the page and click the icon to the left of it, as highlighted below:
Once you click the icon, a permissions window will appear. Look for the "Camera" and "Microphone" permissions and verify that they are enabled. If they are grey, that means they are disabled. You can click the switches to enable them, as shown below.
Once you have enabled the permissions, refresh the page for the changes to take effect.

Granting Engageli.com Mic/Webcam Permissions in Microsoft Edge:

When you are at your classroom lobby or inside the classroom, look for the URL bar at the top of the page and click the icon to the left of it, as highlighted below:
Once you click the icon, a permissions window will appear. Look for the "Camera" and "Microphone" permissions and verify that they are set to "Allow". You can click the dropdown menu for each of them to change the permission, as shown below.
Once you have updated the permissions, refresh the page for the changes to take effect.

Granting Engageli.com Mic/Webcam Permissions in Brave:

When you are at your classroom lobby or inside the classroom, look for the URL bar at the top of the page and click the icon to the left of it, as highlighted below:
Once you click the icon, a permissions window will appear. Look for the "Camera" and "Microphone" permissions and verify that they are enabled. If they are grey, that means they are disabled. You can click the switches to enable them, as shown below:
Once you have updated the permissions, refresh the page for the changes to take effect.

This section will walk you through configuring your Windows system settings to grant your web browser access to your mic/webcam.

Click the Windows Start Menu, then click on the "Settings" icon, as shown below.
In the System Settings page that opens, look for "Privacy" and click it. Below is an image for reference:
In the Privacy area of your settings, scroll down to the "App permissions" section and look for "Camera", then click it. We've provided an image below for reference. In the image, notice that "Microphone" is also found in this section.
Under the Camera settings, verify that you have enabled the "Camera access for this device" permission, as shown below:
On the same page, confirm that the "Allow apps to access your camera" permission is enabled. Example image below:
Finally, on the same page, make sure the "Allow desktop apps to access your camera" permission is enabled, as shown below.
Once you are done, repeat the same steps for the "Microphone" settings.

If you continue to experience issues after these steps, please review our other troubleshooting guides here: