If you're having issues getting your Speaker, Microphone or Video to work in class, this article covers enabling both system and browser permissions so Engageli has access to them on supported Windows 10 or 11.
Some of the reasons you may need to check these settings are:
- It's your first time using Engageli, or you're using a new browser to access Engageli.
- The device you want to use for Audio or Video is not listed in Engageli.
- You receive an error notification in the lobby that your Camera or Microphone are unreachable.
- You have the correct device selected, but it's still not providing video or audio.
- You're unable to start a screen share using Engageli.
- Your computer was recently updated and your permissions were reset.
The below instructions will walk you through configuring your Windows Settings to allow your browser access to your Mic/Webcam, as well as configuring your browser to allow engageli.com to access your Mic/Webcam.
Windows System Permissions for Google Chrome:
- Click the Windows search bar at the bottom of the screen or click the Start button and go to Settings.
- Search for "Privacy".
- Click on "Privacy Settings".
- Click Camera (under App permissions on the left).
- Make sure "Allow apps to access your camera" is On (Switched to the right)
- Scroll down and make sure "Let desktop apps access your camera" is also switched On.
- Click Microphone (under App permissions on the left).
- Make sure "Allow apps to access your microphone" is On (Switched to the right)
- Scroll down and make sure "Let desktop apps access your microphone" is also switched On.
- Close the settings and go back to the Engageli login screen.
- Refresh the page.
Google Chrome Browser Permissions for Engageli.com:
- When you access your class link, You will see "Please allow Engageli.com to use your camera and microphone for the best experience" with a blue 'Allow' button.
- Click the blue Allow button.
- When prompted, click Allow to grant Engageli access to your camera and microphone in the popup that appears from Chrome.
- If you accidentally clicked Block in the pop up, click the icon on the left side of the URL address bar.
- Make sure that the Camera and Microphone are both toggled On/set to the right.
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Click Reload in the bar that appears below the address bar to enable the changes.
Windows System Permissions for Microsoft Edge:
- Click the Windows search bar at the bottom of the screen or click the Start button and go to Settings.
- Search for Privacy.
- Click on "Privacy Settings".
- Click Camera (under App permissions on the left).
- Make sure 'Allow apps to access your camera' is On (Switched to the right)
- Scroll down and make sure 'Let desktop apps access your camera' is also switched On.
- Click Microphone (under App permissions on the left).
- Make sure "Allow apps to access your microphone" is On (Switched to the right)
- Scroll down and make sure 'Let desktop apps access your microphone' is also switched On.
- Close the settings and go back to the Engageli login screen.
- Refresh the page.
Microsoft Edge Browser Permissions for Engageli.com:
- When you access your class link, You will see "Please allow Engageli.com to use your camera and microphone for the best experience" with a blue "Allow" button.
- Click the blue Allow button.
- When prompted, click Allow to grant Engageli access to your camera and microphone in the popup that appears from Edge.
- If you accidentally clicked “Block” in either of the pop-ups, click the icon on the left side of the URL address bar.
- Make sure that the Camera and Microphone are both toggled On/set to the right.
- Click Refresh in the bar that appears below the address bar to enable the changes.
Windows System Permissions for Brave Browser:
- Click the Windows search bar at the bottom of the screen or click the Start button and go to Settings.
- Search for Privacy.
- Click on "Privacy Settings".
- Click Camera (under App permissions on the left).
- Make sure 'Allow apps to access your camera' is On (Switched to the right)
- Scroll down and make sure 'Let desktop apps access your camera' is also switched On.
- Click Microphone (under App permissions on the left).
- Make sure "Allow apps to access your microphone" is On (Switched to the right)
- Scroll down and make sure "Let desktop apps access your microphone" is also switched On.
- Close the settings and go back to the Engageli login screen.
- Refresh the page.
Brave Browser Permissions for Engageli.com:
- When you access your class link, You will see "Please allow Engageli.com to use your camera and microphone for the best experience" with a blue 'Allow' button.
- Click the blue Allow button.
- When prompted, click Allow to grant Engageli access to your camera in the popup that appears from Brave.
- When prompted, click Allow to grant Engageli access to your microphone in the popup that appears from Brave.
- If you accidentally clicked Block in the popup instead of Allow, click the 'view site information' icon on the left side of the URL address bar.
- Make sure that the Camera and Microphone are both toggled On/set to the right.
- Click Reload in the bar that appears below the address bar to enable the change.
If you continue to experience issues after these steps, please review our other troubleshooting guides here: