This article will go over the "Chat" sub-tab of the class "Analytics" tab. This tab will display analytics relating to chat messages.
As the title of this area suggests, the information displayed on this tab is specifically for analytics. If you need to view a log of actual chat messages sent in the classroom, please visit the classroom's "Details" > "General" tab, where the "Download all chat" button can be found.
The data on this page can be viewed in either a Chart or a List format. By default, the page will load in Chart view. There is a button at the top-right of the page labeled either "Go to list view" or "Go to chart view", which can be used to toggle between the views. The button label will change based on the current view.
There are also a handful of other fields that offer added functionality:
- Start Date - Date filter for the chat data. Set the Start Date for the range here.
- End Date - Date filter for the chat data. Set the End Date for the range here.
- Filter by Participant - This section allows you to filter the data by participant types: Registered Learners, Registered Staff, Guest Learners, and Guest Staff.
- Export CSV - Click this button to download the currently-displayed data as a CSV file.
We'll now cover the details of both the Chart and List views.
Chart View
The Chart view will display chat data by class sessions. Below is a sample screenshot of the the Chart view:
As you can see, the X-axis (Classes) contains one bar for each class session. The Y-axis (Chat Count) measures the number of chat messages sent during that session.
Note: Class sessions are either auto-detected by our system or manually set via schedules in the classroom's "Schedule" tab. To read more about session schedules, visit the help center page for the "Schedule" tab.
You can also hover your mouse over each bar to see a breakdown of the types of chat messages sent during that session. Specifically, you can see a breakdown of the following types of chat messages:
- Total Messages - The total number of chat messages sent.
- Private - The number of chat messages sent by a participant to another individual participant.
- Staff - The number of chat messages sent to the "Staff" channel.
- Table - The number of chat messages sent to tables.
- Room - The number of chat messages sent to the "Room" channel.
Below is a screenshot of the the extra details seen during the mouseover:
Lastly, each bar can be clicked to view the data in more granular time increments for that session, as shown below:
List View
The List view will display chat analytics by user. Below is a sample screenshot of the List view:
The values displayed here represent the cumulative total for each user within the selected date range.
We'll describe what each column of the table represents:
- Name - The full name of the user.
- Email - The email address of the user.
- Status - The user's roster status for this classroom. This value will either be "Active" or "Inactive".
- Private - The count of chat messages the user sent to another individual user.
- Staff - The count of chat messages the user sent to the "Staff" channel.
- Table - The count of chat messages the user sent to a table.
- Room - The count of chat messages the user sent to the "Room" channel.
- Total - The total count of chat messages the user sent.