If you're having issues with speaking to your table mates and/or class, make sure your microphone is on and you have given Engageli permission to connect.
Granting Microphone Permission from Browser *If you are using the browser as a learner or instructor this will likely apply
Granting Microphone Permission from Computer
*If you are using the instructor application this will likely apply
General Troubleshooting
1. Check that you are using a computer or laptop to run class. We currently do not support mobile or tablet devices. If you are using one of these, please join Engageli via a laptop, computer, or Chromebook.
2. Check that you are on an Engageli-supported browser. We currently do not recommend Safari or Firefox browsers. If you are using one of these, please join Engageli via the latest version of Google Chrome, Edge, or a browser on Chromium (Opera, Vivaldi, Brave).
3. Refresh the browser. Sometimes, simply refreshing the browser resolves a camera issue.
Granting Microphone Permission from Browser
For learners, TAs, and instructors teaching from the browser
Google Chrome
1. Click "Allow" on the pop-up permission prompters when you first log into your class.
2. If you do not see this option, click on the lock icon in the top left corner of your screen next to your address bar. Make sure the camera is toggled to "Allow."
EDGE
1. Click "Allow" on the pop-up permission prompters when you first log into your class.
2. If this is not an option, click on the lock icon in the top left corner of your screen next to your address bar. Ensure from this menu that your camera and microphone are set to "Allow."
Granting Microphone Permission from your Computer
If none of the previous options are resulting in a fix, you may have disabled access to your camera or microphone entirely from your computer.
Mac
1. Click on the apple icon in the top left corner of your screen.
2. Select "System Preferences" from the drop-down menu.
3. Select "Security & Privacy" from the pop-up window.
4. Under the Privacy tab, scroll down and click on ‘Microphone’ and make sure that Engageli is checked.
Windows
1. Navigate to your system settings, which you can find my searching "settings" in your finder.
2. Click ‘Privacy’.
3. Click ‘Microphone’ from the privacy menu.
4. Make sure that your microphone and camera are allowed on.your device (which is the default), and that ‘Allow apps to access your microphone’ is toggled on.
5. Scroll down to ‘Allow desktop apps to access your microphone’ and make sure it is toggled on. You should see your web browser on this list.
