1. Check that you are using a computer or laptop to run class. We currently do not support mobile or tablet devices. If you are using one of these, please join Engageli via a laptop, computer, or Chromebook.
2. Check that you are on an Engageli-supported browser. We currently do not recommend Safari or Firefox browsers. If you are using one of these, please join Engageli via the latest version of Google Chrome, Edge, or a browser on Chromium (Opera, Vivaldi, Brave).
3. Refresh the browser. Sometimes, simply refreshing the browser can resolve an audio issue.
4. Check your computer’s permissions (Mac | Windows). Check the privacy and security settings for your computer’s Microphone, and make sure they are set to On and that desktop apps have access to the Microphone.
Audio Troubleshooting in Class
Check your device's sound output and make sure the correct devices are connected. You can check your speaker output in your settings (gear icon). This will open a media device settings window where you can toggle which speaker Engageli is using.
Click here for information about the audio settings in an Engageli classroom.