Basic Troubleshooting
1. Check that you are using a computer or laptop to run class. We currently do not support mobile or tablet devices. If you are using one of these, please join Engageli via a laptop, computer, or Chromebook.
2. Check that you are on an Engageli-supported browser. We currently do not recommend Safari or Firefox browsers. If you are using one of these, please join Engageli via the latest version of Google Chrome, Edge, or a browser on Chromium (Opera, Vivaldi, Brave).
3. Refresh the browser. Sometimes, simply refreshing the browser can resolve an audio issue.
4. Check your computer’s permissions (Mac | Windows). Check the privacy and security settings for your computer’s Microphone, and make sure they are set to On and that desktop apps have access to the Microphone.
Troubleshooting During Class
Check your device's sound output and make sure the correct devices are connected. You can check your speaker output in your settings (gear icon). This will open a media device settings window where you can toggle which speaker Engageli is using.
Troubleshooting Headsets
Note: If you are running an additional audio/video platform, this can sometimes prevent Engageli from accessing your audio device.
Bluetooth headphones:
- Disconnect your headphones from your computer.
- Turn your headphones off or put your earbuds in their charging case.
- Check that the audio works on your internal computer speakers.
- Turn your headphones back on or remove your earbuds from their case.
- Reconnect your headphones or earbuds to your computer.
USB headphones:
- Disconnect your headphones from your computer’s USB port.
- Check that the audio works on your internal computer speakers.
- Plug your headphones into a different port, if possible.
1/8” (3.5mm) connector headphones:
- Remove your headphones from your computer’s 1/8” jack.
- Check that the audio works on your internal computer speakers.
- Plug your headphones back into the 1/8” jack.
Click here for information about the audio settings in an Engageli classroom.