Camera issues can happen for a number of reasons. First, check that your camera is on and that you've granted camera permissions. If that doesn't work, we're here to help!
Click here if you use a PC.
Checking Your Camera During Class
1. Make sure the camera image indicates that your camera is on.
2. Check that you have connected the correct camera to the Engageli classroom through Settings (gear icon).
Granting Permission to Use Camera from Browser
1. Click "Allow" on the pop-up permission prompters when you first log into your class.
2. If you do not see this option, click on the lock icon in the top left corner of your screen next to your address bar. Make sure the camera is toggled to "Allow."
1. Click"Allow" on the pop-up permission prompters when you first log into your class.
2. If this is not an option, click on the lock icon in the top left corner of your screen next to your address bar. Ensure from this menu that your camera is set to "Allow."
Granting Permission to Use Camera from Computer
1. Click on the Apple icon in the top left corner of your screen.
2. Select "System Preferences" from the drop-down menu.
3. Select "Security & Privacy" from the pop-up window.
4. Under "Camera," ensure that Engageli is marked with a check. If you are running the instructor application, you may be prompted to close and re-open the application. Learners will not get kicked out if you do this.
Is an Anti Virus Disabling Your Camera?
If none of the above steps solve the camera issue, it is possible that an anti-virus application is disabling your camera. The Kaspersky Anti-Virus software is most commonly seen.
1. Go into Applications in your finder and search ‘Kaspersky Internet Security.’
2. If so, open the software and navigate to "Privacy" under "Preferences" in the toolbar.
3. Check to see if your webcam protection has been toggled off. If Kaspersky is currently blocking your webcam, you will see the following message:
4. If you see that Kapersky is blocking your webcam, click Stop Blocking.