If you’re using a Mac and experience issues sharing your screen in Engageli, recheck your settings to make sure Engageli has permission to share and record your screen. Sometimes screen recording permission for Chrome on Macs is reset without notification. This is a known Chrome issue. Please make sure to keep your Chrome browser updated to the latest version until a permanent fix is put in place by Google.
1. Go to Systems Preferences, then Security & Privacy, and then scroll down to Screen Recording.
2. Uncheck Google Chrome.
3. You will then be prompted to quit and relaunch the browser.
4. Go back to your Screen Recording permissions and recheck Google Chrome, and then quit and relaunch your browser one more time.
5. Lastly, click the lock in the bottom right corner to prevent further changes.
That should take care of screen sharing issues when you log back into your Engageli classroom.
Need more help? Contact Support.