1. Check that you are using a computer or laptop to run class. We currently do not support mobile or tablet devices. If you are using one of these, please join Engageli via a laptop, computer, or Chromebook.
2. Check that you are on an Engageli-supported browser. We currently do not recommend Safari or Firefox browsers. If you are using one of these, please join Engageli on the latest version of Google Chrome, Edge, or a browser on Chromium (Opera, Vivaldi, Brave). If needed, try switching to a different browser. If you are using Chrome, try using Edge or another supported browser, or vice versa.
3. Refresh the browser. Sometimes, simply refreshing the browser resolves a camera issue.
4. Check your computer’s permissions (Mac | Windows). Check the privacy and security settings for your computer’s Camera, and make sure they are set to On and that desktop apps have access to the Camera.
Need more help? Contact Support.