If your system has not enabled access to your Microphone or Camera, you’ll be prompted to open System Preferences (a drop-down notification will appear to the right of your URL bar). Follow these instructions to properly set up your computer’s system permissions.
Instructions
- Click to Open System Settings or click the Apple Logo in the top left and select System Settings.
- Make sure that you're at the Privacy & Security menu.
- Select the Camera option from the menu.
- Check the switch next to Google Chrome (if not on).
- If you do not see Google Chrome as an option, please open the Engageli classroom via Chrome and attempt to allow permissions via the browser. This should add it to the list to be allowed.
- Select “Later” when prompted to quit & reopen Google Chrome.
- Click the back button, then select Microphone from the menu.
- Check the switch next to Google Chrome (if not on).
- Select “Later” when prompted to quit & reopen Google Chrome.
- Click the back button, then select Screen Recordings from the menu.
- Check the box next to Google Chrome (if unchecked).
- Select Quit & Reopen to apply all the changes.
Note: If you don’t see the Quit & Reopen pop-up, you’ll need to manually quit Chrome (Cmd +Q), and then reopen it.
Need more help? Contact Support.