If your system has not enabled access to your Microphone or Camera, you’ll be prompted to open System Preferences (a drop-down notification will appear to the right of your URL bar). Follow these instructions to properly set up your computer’s system permissions.
Instructions
- Click Open System Preferences.
- Click the lock icon at the bottom of the window to make changes (only if the icon is locked).
- Enter your password to unlock.
- Select Camera from the menu on the left.
- Check the box next to Google Chrome (if unchecked).
- If you do not see Google Chrome as an option, please open the Engageli classroom via Chrome and attempt to allow permissions via the browser. This should add it to the list to be allowed.
- Select “Later” when prompted to quit & reopen Google Chrome.
- Select Microphone from the menu on the left.
- Check the box next to Google Chrome (if unchecked).
- If you do not see Google Chrome as an option, please open the Engageli classroom via Chrome and attempt to allow permissions via the browser. This should add it to the list to be allowed.
- Select “Later” when prompted to quit & reopen Google Chrome.
- Select Screen Recordings from the menu on the left.
- Check the box next to Google Chrome (if unchecked).
- Select Quit & Reopen to apply all the changes.
Note: If you don’t see the Quit & Reopen pop-up, you’ll need to manually quit Chrome (Cmd +Q), and then reopen it.
Need more help? Contact Support.