Troubleshooting

User Guides

• Engageli Technical Requirements and Optimization guide
• Mic and Camera Permissions Guide (macOS)
• Mic and Camera Permissions Guide (Windows OS)
• Camera Issues Troubleshooting Guide
• Audio Issues Troubleshooting Guide

General Issues

• Check Your Technical Requirements
• Getting error of "iat is in the future" when trying to join classroom.
• How to run a system test for Engageli
• How to Use Low Bandwidth Mode
• How to troubleshoot low-capacity mode
• How to Use Engageli With Network Firewalls

See all 15 articles

Audio Issues

• Audio Issues - Troubleshooting
• Microphone Issues - Troubleshooting
• My Microphone is Not Working on the Engageli iOS App

Camera Issues

• I am getting a "Permission denied" error when trying to switch between cameras
• My webcam is on and working, but I can't see myself in my video feed
• Camera Issues - Troubleshooting
• My Camera is Not Working on the Engageli iOS App

System and Browser Permissions

• How to Set Up System and Browser Permissions - Mac
• How to Set Up System and Browser Permissions - Windows

Screen Sharing Issues

• Screen Sharing Issues - Mac
• Reset Screen Recording Permission - Mac
• I cannot share my screen, the "Share" button is missing or cut off