Troubleshooting

General Issues

• Check Your Technical Requirements
• Test Your System - Quick Overview
• How to Access Media Settings Within the Classroom - Quick Overview
• How to fix "Mic & Cam Unreachable" on Video Feed
• Run System Tests Before Your First Class
• How to Contact Engageli for Support During Your Class

See all 14 articles

System and Browser Permissions

• How to Set Up System Permissions - Mac | Chrome
• How to Set Up System Permissions - Windows | Chrome
• How to Set Up System Permissions - Mac | Edge
• How to Set Up System Permissions - Windows | Edge
• How to Set Up Browser Permissions - Mac | Chrome
• How to Set Up Browser Permissions - Windows | Chrome

See all 10 articles

Login Issues

• Can’t log in with email and password
• Can't see the pop-up authentication screen to log in 
• Starting a Class Issues

Audio Issues

• Audio Issues - Basic Troubleshooting
• Microphone Issues - Basic Troubleshooting
• Microphone/Camera "Permission denied" message - Windows
• Microphone/Camera "Permission denied" message - Mac
• How to Turn Off Your Microphone
• My Microphone is Not Working on the Engageli iOS App

Camera Issues

• Camera - Basic Troubleshooting
• Camera Issues - PC
• Camera Issues - Mac
• How to Turn Off Your Camera/Video Feed
• My Camera is Not Working on the Engageli iOS App
• How to Turn Off Your Video or Microphone - Application

Screen Sharing Issues

• Screen Sharing Issues with Google Chrome - Mac
• Reset Screen Recording Permission - Mac
• Screen Sharing Issues with Instructor Application - Mac