Troubleshooting

Login Issues

• Can’t log in with email and password
• Can't see the pop-up authentication screen to log in 
• Redirected to login screen when trying to join a table
• Starting a Class Issues

Screen Sharing Issues

• Reset Screen Recording Permission - Mac
• Screen Sharing Issues with Google Chrome - Mac
• Screen Sharing Issues with Instructor Application - Mac

Audio Issues

• Microphone/Camera "Permission denied" message - Windows
• Microphone/Camera "Permission denied" message - Mac
• Audio Issues - Basic Troubleshooting
• Microphone Issues - Basic Troubleshooting
• How to Turn Off Your Microphone

Camera Issues

• Camera - Basic Troubleshooting
• Camera Issues - PC
• Camera Issues - Mac
• How to Turn Off Your Camera/Video Feed
• How to Turn Off Your Video or Microphone - Application

General Issues

• Check Your Technical Requirements
• Run System Tests Before Your First Class
• How to Contact Engageli for Support During Your Class
• Poll/Quiz Issues
• How to Adjust Your Audio/Video Settings During Class
• Use Merged Gallery and Mobile Mode for Older Computers and Low Bandwidth

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