Troubleshooting

User Guides

• Engageli Minimum System Requirements
• Mic and Camera Permissions Guide (macOS)
• Mic and Camera Permissions Guide (Windows OS)
• Camera Issues Troubleshooting Guide
• Audio Issues Troubleshooting Guide

General Issues

• Getting error of "iat is in the future" when trying to join classroom.
• How to run a system test for Engageli
• How to Use Low Bandwidth Mode
• How to troubleshoot low-capacity mode
• How to Use Engageli With Network Firewalls
• When I share a PowerPoint file in class, the text gets jumbled

See all 14 articles

Camera Issues

• I am getting a "Permission denied" error when trying to switch between cameras
• My webcam is on and working, but I can't see myself in my video feed

Screen Sharing Issues

• Screen Sharing Issues - Mac
• I cannot share my screen, the "Share" button is missing or cut off