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  1. Engageli Help Center
  2. Troubleshooting

Troubleshooting

General Issues

  • Check Your Technical Requirements
  • Test Your System - Quick Overview
  • How to Access Media Settings Within the Classroom - Quick Overview
  • How to fix "Mic & Cam Unreachable" on Video Feed
  • Run System Tests Before Your First Class
  • How to Contact Engageli for Support During Your Class
See all 13 articles

System and Browser Permissions

  • How to Set Up System Permissions - Mac | Chrome
  • How to Set Up System Permissions - Windows | Chrome
  • How to Set Up System Permissions - Mac | Edge
  • How to Set Up System Permissions - Windows | Edge
  • How to Set Up Browser Permissions - Mac | Chrome
  • How to Set Up Browser Permissions - Windows | Chrome
See all 10 articles

Login Issues

  • Can’t log in with email and password
  • Can't see the pop-up authentication screen to log in 
  • Starting a Class Issues

Audio Issues

  • Audio Issues - Basic Troubleshooting
  • Microphone Issues - Basic Troubleshooting
  • Microphone/Camera "Permission denied" message - Windows
  • Microphone/Camera "Permission denied" message - Mac
  • How to Turn Off Your Microphone
  • My Microphone is Not Working on the Engageli iOS App

Camera Issues

  • Camera - Basic Troubleshooting
  • Camera Issues - PC
  • Camera Issues - Mac
  • How to Turn Off Your Camera/Video Feed
  • My Camera is Not Working on the Engageli iOS App
  • How to Turn Off Your Video or Microphone - Application

Screen Sharing Issues

  • Screen Sharing Issues with Google Chrome - Mac
  • Reset Screen Recording Permission - Mac
  • Screen Sharing Issues with Instructor Application - Mac
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