General Issues
- I am being randomly kicked from the classroom
- Getting error of "iat is in the future" when trying to join classroom.
- How to run a system test for Engageli
- How to Use Low Bandwidth Mode
- How to troubleshoot low-capacity mode
- When I share a PowerPoint file in class, the text gets jumbled
- I am trying to change my login email address, but the system keeps using same one.
- When a YouTube video is being shared, I see a message of "Oops, try watching this video in YouTube Kids"
- I am receiving an HTTP 401 Unauthorized error when attempting to create a deep-link from my LMS
- User is Unable to See Webcam Videos or Hear Anybody Else in the Classroom
- User is Seeing a Green Screen Instead of a Video
- I'm getting an error saying that my email is not recognized or that it isn't on the class roster.
- Unable to Activate Action Tag/Poll/Quiz/QR Code
- How to Fix Text/Image Display Issues with the PDF Live Share