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  1. Engageli Help Center
  2. Troubleshooting
  3. General Issues

General Issues

  • I am being randomly kicked from the classroom
  • Getting error of "iat is in the future" when trying to join classroom.
  • How to run a system test for Engageli
  • How to Use Low Bandwidth Mode
  • How to troubleshoot low-capacity mode
  • When I share a PowerPoint file in class, the text gets jumbled
  • I am trying to change my login email address, but the system keeps using same one.
  • When a YouTube video is being shared, I see a message of "Oops, try watching this video in YouTube Kids"
  • I am receiving an HTTP 401 Unauthorized error when attempting to create a deep-link from my LMS
  • User is Unable to See Webcam Videos or Hear Anybody Else in the Classroom
  • User is Seeing a Green Screen Instead of a Video
  • I'm getting an error saying that my email is not recognized or that it isn't on the class roster.
  • Unable to Activate Action Tag/Poll/Quiz/QR Code
  • How to Fix Text/Image Display Issues with the PDF Live Share
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