Skip to main content

I am receiving an "No Ltik or ID Token found.: NO_LTIK_OR_IDTOKEN_FOUND" error when attempting to access Engageli

Overview

If you are attempting to access Engageli through your LMS platform (e.g. Canvas, Moodle, etc) and are receiving a "NO_LTIK_OR_IDTOKEN_FOUND" error, then the issue is likely due to your browser having adblockers interfering with communication between your LMS and Engageli. The full error you may encounter is seen below:

{
    "status": 401,
    "error": "Unauthorized",
    "details": {
        "description": "No LTIK or ID Token found.",
        "message": "NO_LTIK_OR_IDTOKEN_FOUND",
        "bodyReceived": {
            [...]
            "error": "launch_no_longer_valid",
            "error_description": "The launch has either expired or already been consumed",
            [...]
        }
    }
}

Disable all Adblockers and Similar Browser Extensions

As a first step, please disable all ad-blocking and security-focused browser extensions and check whether the issue persists. If this resolves the problem, re-enable the extensions individually until the issue reappears, which will help identify the extension responsible. In some cases, creating an exception within the extension may resolve the conflict, but configuration of browser extensions falls outside the scope of Engageli support.

Related articles