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FAQs

Instructor FAQs

  • Understanding Interaction Controls
  • Is it possible to make documents and videos shared during class available to Learners afterwards?
  • How can I set up my classroom for proctoring?
  • Should I Use Staff Only Mode or the Waiting Room Feature?
  • My Learners are not Receiving Credit for a Class Session
  • Does Engageli offer breakout rooms?
See all 32 articles

Teaching Assistant (TA) FAQs

  • Muting All Learners as a TA
  • Sending Announcements to the Class as a TA

Learner FAQs

  • I cannot access a recording, I'm getting a message saying the "assignment was locked"
  • Not Seeing a Grade or Credit in your Gradebook for a Recent Session?
  • Why Can't I Share My Screen with the Class?
  • Using Engageli Without a Good Internet Connection
  • How to Know if the Class is Being Recorded
  • Unmuting Video Clips
See all 11 articles

General FAQs

  • Can I Join Multiple Classrooms at the Same Time?
  • What is the difference between the Admin Portal and the Class Portal?
  • How to See the Chat in Class Recordings
  • How do I change my video background during class?
  • Deleted Data Recovery Policy
  • Using Engageli or Google Chrome Captions
See all 18 articles

Troubleshooting FAQs

  • Understanding Bandwidth Modes and Recent Enhancements
  • Dealing with Blurry or Fuzzy Screens
  • Adding a Background to Your Video
  • Understanding "Mic & Cam Unreachable" on Video Feeds
  • Changing the Avatar for When Camera is Off
  • Accessibility Statement
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