Instructor FAQs
- Understanding Interaction Controls
- Is it possible to make documents and videos shared during class available to Learners afterwards?
- How can I set up my classroom for proctoring?
- Should I Use Staff Only Mode or the Waiting Room Feature?
- My Learners are not Receiving Credit for a Class Session
- Does Engageli offer breakout rooms?
Teaching Assistant (TA) FAQs
Learner FAQs
- I cannot access a recording, I'm getting a message saying the "assignment was locked"
- Not Seeing a Grade or Credit in your Gradebook for a Recent Session?
- Why Can't I Share My Screen with the Class?
- Using Engageli Without a Good Internet Connection
- How to Know if the Class is Being Recorded
- Unmuting Video Clips
General FAQs
- Can I Join Multiple Classrooms at the Same Time?
- What is the difference between the Admin Portal and the Class Portal?
- How to See the Chat in Class Recordings
- How do I change my video background during class?
- Deleted Data Recovery Policy
- Using Engageli or Google Chrome Captions