If you are seeing a green screen where a video would normally appear, this is likely due to an issue with your graphics card or driver. This issue can often be seen when the Instructor is doing a screenshare: instead of seeing the video of their share, a green box appears.
Below is an image of what this might look like:
To resolve this, please disable graphics acceleration in your browser. Below are instructions to do this in Chrome. If you are using Edge or Brave, the instructions will be similar.
- Go Chrome's Settings page by clicking on the 3 dots menu at the top-right of the browser, then selecting Settings.
- In the search box at the top, type in "acceleration" and look for the Use graphics acceleration when available option.
- Click the toggle icon for the Use graphics acceleration when available to the OFF position to turn it off. Restart your browser for the change to take effect.