If you are a learner and you are not seeing a grade or credit in your learning management system (LMS) for an assignment, please ensure the below requirements have been met:
- Please ensure you have answered all polls that were ran during the session or at least the minimum number required by your organization.
- If this was a live session, please ensure that you were present for all of the session, or at least the minimum amount required by your organization; otherwise, you might not be counted as having attended.
- If this was for a recorded session, please ensure you watch all of the recording, or at least the minimum amount required by your organization; otherwise you might not be counted as having watched the video. While you are allowed to skip through the video to re-watch parts of it, you will not get credit for any parts you did not watch at least once. If you are unsure of which parts of the recording you have already watched, take note of the green coloring that is applied to the timeline/seek bar. The portions colored green are what Engageli confirms that you've watched. An example image is provided below of the green coloring:
If you are certain that you have met all the requirements, please contact Engageli and we can review your data.