If you are an Instructor and you notice that learners are not receiving credit or a grade for a class session or assignment, please check the below list for guidance. Note that this guidance is only applicable if you notice that no learners, at all, are receiving a grade for a specific activity.
- Ensure that you have created a schedule entry for the session. Engageli will not process grades for sessions that are not officially scheduled. To check your classroom's schedule, you can click the "Schedule" tab while viewing the classroom details from the class configuration area. Note that each classroom has timezone associated with it, so schedule entries should be configured according to this timezone.
- If your organization requires learners to answer a minimum number of polls for each class session, ensure that you ran at least the minimum number of polls that learners need to answer. Also, ensure that your polls were run within the class schedule. Polls ran after class officially ends will not be counted.
- Ensure your schedule for the class session is accurate. If your class session was held from 10AM to 11AM, does your schedule accurately reflect this? If your configured schedule is significantly different from the actual session that took place, this can create problems.