If you are attempting to activate your Action Tag/Poll/QR code and receiving an error of "Engageli action tag not found" or the tags are not activating consistently, please check to make sure the following best practices are being followed for Engageli QR codes:
- Ensure the Tags are large enough on your document or slide. They must be at least 75x75 pixels in size. Depending on your monitor's resolution and scaling, you may need to make them even larger. If in doubt, make your tags larger and see if that helps.
- Ensure you are using the older version of action tags (the black-and-white colored ones). At the time of this writing, the newer, blue-colored tags are still undergoing improvement and are not as reliable.
- Ensure that the Tag is within the document or slide boundary. If they run outside the document or slide boundary, they will be cut off and will not work.
- Ensure that you are sharing your document or slides in full screen (present mode).
Need more help? Contact Support.