Overview
Engageli provides several options for customizing your webcam background, including background blur and the ability to upload a custom image.
If you're unable to access these background settings while other participants can, the most likely cause is that graphics acceleration is disabled in your browser.
Verify The Issue
Before troubleshooting further, verify the following:
Confirm the Feature Is Available for Your Class
Engageli includes a site-wide setting that allows Super Admins to disable webcam background customization for all users. If this restriction has been enabled, no one in the class will be able to change their webcam background. Ask other participants whether they can access the background settings:
- If nobody can access the feature, it has likely been restricted at the site level by your organization's Super Admin.
- If other users can access the feature, continue with the steps below.
Make Sure You're Inside the Classroom
Background settings may not always be available from the class lobby. In some situations, the option is intentionally hidden until you enter the classroom. To check for the setting:
- Join the classroom.
- Click "Settings" near the left side of the bottom toolbar.
- Select the "Audio & Video" tab.
You should normally see a "Background Settings" button next to the webcam selection dropdown, as shown below:
If the Background Settings button is missing, continue to the next section.
Enable Graphics Acceleration in Your Browser
Background effects depend on advanced browser graphics capabilities. If graphics acceleration is disabled, these capabilities may not be available, causing background effects to be unavailable. To verify that graphics acceleration is enabled:
- Open your browser's settings.
- Search for "acceleration".
- Locate the "Use graphics acceleration when available" setting.
- Ensure the setting is turned on.
In Google Chrome, the setting appears as shown below:
After enabling graphics acceleration, restart your browser for the change to take effect.
If the Background Settings button is still unavailable after restarting, contact Engageli support for further assistance.