If you see “Mic & Cam Unreachable” on someone’s video feed in the Class Gallery, it means their audio or video permissions have not been set up properly, so you will not be able to see or hear them. You can still communicate with them in the Chat.
If you’ve been alerted that you have "Mic & Cam Unreachable" on your video feed, click here to find a troubleshooting article based on your computer and browser.
Need more help? Contact Support.