Instructor FAQs
- How can I set up my classroom for proctoring?
- Should I Use Staff Only Mode or the Waiting Room Feature?
- My Learners are not Receiving Credit for a Class Session
- Does Engageli offer breakout rooms?
- What is the maximum number of seats at a table?
- Understanding Staff Only Mode
Teaching Assistant (TA) FAQs
Learner FAQs
- I cannot access a recording, I'm getting a message saying the "assignment was locked"
- Not Seeing a Grade or Credit in your Gradebook for a Recent Session?
- Why Can't I Share My Screen with the Class?
- Using Engageli Without a Good Internet Connection
- How to Know if the Class is Being Recorded
- Unmuting Video Clips
General FAQs
- How to See the Chat in Class Recordings
- How do I change my video background during class?
- Understanding Low-Capacity Mode
- Deleted Data Recovery Policy
- Using Engageli or Google Chrome Captions
- Why Can't I Raise My Hand?
Troubleshooting FAQs
- Understanding Bandwidth Modes and Recent Enhancements
- Dealing with Blurry or Fuzzy Screens
- Adding a Background to Your Video
- Understanding "Mic & Cam Unreachable" on Video Feeds
- Identifying Audio Issues
- Changing the Avatar When Camera is Off